Shipping policy

1. Geographic zone

Products purchased via the Site can be delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden.

It is not possible to place an order for any delivery address outside this geographical area.

2 Shipping and delivery costs

Processing and shipping costs, which are additional to the sale price of the Product, will be notified to the Customer at the latest before the order is validated.

Delivery times are available on the Site as indicated below. Shipping costs are calculated according to the Products selected, the total value of the order and the delivery service chosen by the Customer.

Delivery times run from the date of order confirmation by NDI. If these delivery times exceed thirty days from the date of order, the sales contract may be cancelled and the Customer reimbursed.

Delivery will be made within the times indicated below. In the event of NDI's partner being out of stock, 15 days will be added to the delivery times below.

Delivery charges are as follows:

Home delivery

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
< 4kg	7.50€	12.50€	14.50€	14.50€	12.50€
4.01kg < 8.99kg	12.50€	15.90€	24.50€	24.50€	15.90€
9kg < 16kg	21.90€	27.50€	31.90€	31.90€	27.50€
16.01kg < 30kg	36.90€	43.90€	53.50€	53.50€	43.90€
> 30kg	47.00€	55.00€	65.00€	65.00€	55.00€

Point Relais delivery :

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
< 4kg	5.90€	10.90€	13.50€	Not available	Not available
4.01kg < 8.99kg	8.90€	14.50€	23.50€	Not available	Not available
9kg < 16kg	14.90€	18.90€	30.00€	Not available	Not available

All deliveries over 16kg must be made by home delivery.

Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
Belgium	Germany	Denmark	Finland	Balearic Islands
Netherlands	Austria	Sweden	Greece	Madeira, Azores
Luxembourg	Italy	Estonia	Bulgaria
Monaco	Portugal	Latvia	Croatia
	Poland	Lithuania	Slovenia
	Czech Republic	Hungary
	Ireland
	Spain

Maximum delivery times for items available in stock are 3 to 8 working days for home delivery, depending on the country of delivery. The carrier will inform the customer of the delivery date or time by email once the order has been placed.

In exceptional cases, and in order to ensure optimal delivery of orders, NDI reserves the right to use another logistics provider. The customer will then be informed by e-mail to arrange a delivery date. No additional costs will be charged.

With the exception of deliveries to relay points, deliveries are made to the address indicated by the Customer, the latter remaining solely responsible for any failure to deliver due to the communication of an incorrect address or insufficient information on the order.

When taking possession of the Products, the Customer must check the condition of the packaging and the Products to ensure that they are in good condition.

It is the Customer's responsibility to make any reservations or complaints he/she deems necessary, or even to refuse the parcel if it is obviously damaged on delivery.