Privacy Policy


Personal information

New Duralex International, a company with share capital of 4,000,000 euros headquartered in La Chapelle Saint Mesmin (45380), France, registered in the Orléans Trade and Companies Register under number RCS 892 108 663 (hereinafter referred to as "NDI") collects personal data from users (hereinafter referred to as "Customer(s)") of the website (hereinafter referred to as the "Site").

The personal data collected on this Site is processed, automatically or otherwise, by NDI. This processing is subject in particular to the French Data Protection Act no. 78-17 of January 6, 1978, as amended, and to the General Regulation on the Protection of Personal Data no. 2016/679 (hereinafter "RGPD").

The information collected is recorded in the customer file, which has been declared to the CNIL (n° 1672800).

Data controller

The personal data provided by the Customer when registering for certain sections of the Site are intended exclusively for NDI (Data Controller), which determines the purposes and means of their processing and which may transfer them to its service providers (data processors). Data processing by these subcontractors is always limited to the purposes defined by NDI.

Purposes of processing

The purpose of data processing is to enable users of the Site to benefit from the Site's services and animations, in particular thematic offers or content. This processing by NDI is necessary for the administration of its Site, the performance of its services, the promotion and sale of its products, correspondence with its Customers and invoicing. This processing is also necessary to enable NDI to comply with its legal obligations and to meet certain legitimate management interests. The categories of data collected are title, surname, first name, date of birth, postal address, e-mail address, telephone number, as well as the data required for the purchase (in particular, products purchased, means of payment chosen).

Data security

NDI takes the necessary technical and organizational security measures with respect to its employees and requires its data processors to guarantee the confidentiality of personal data and to protect it against accidental or unlawful destruction, modification, disclosure or unauthorized access, in accordance with applicable regulations.

Data transfer

Customer data may be transferred to certain data processors located outside the European Economic Area. On the occasion of this transfer, Customer data is stored in compliance with legal protection and security obligations, in accordance with applicable European regulations (RGPD). In the event of a transfer, NDI requires its subcontractors to provide sufficient guarantees on the implementation of appropriate technical and organizational measures in order to achieve the requirements of the European regulations and the protection of Customer data, in particular when required by the use of model contractual clauses provided by the European Commission in application of the RGPD. In the event of the cessation of data subcontracting or after the end of processing, NDI requires its subcontractors to destroy or return the data immediately with a prohibition on retaining a copy, unless otherwise provided by the law applicable in the territory where the subcontractor is established.

Consent to processing

By giving their explicit consent (checkbox, voluntary registration, order), Customers may also receive information and offers by electronic mail (emailings and newsletters) issued exclusively by the Site editor. The Customer may unsubscribe at any time. No use is made of this information without the Customer's consent (checkbox or voluntary registration), and it is neither transferred nor sold, unless the Customer expressly agrees to its transmission to the Site's partners.

Compulsory information is clearly identified (error message) when the customer registers for one of the site's sections. Optional information is used to get to know the customer better, so that we can offer content and services that meet his or her expectations as closely as possible.

The Site uses techniques to collect information when the Customer publishes content or to track browsing patterns on the Site, in particular through the use of "cookies". A "cookie" is a file deposited in a dedicated area of the Customer's terminal (computer, tablet, cell phone or any other device optimized for the Internet) when the Site is consulted, enabling navigation to be tracked. Some cookies are essential for using the Site, while others are used to optimize and personalize the content displayed. Some cookies may be used to store the contents of a shopping cart, others to record browsing parameters.

The aim of these techniques is to better understand the user's expectations and to improve the services offered, in particular to avoid the need for customers to reconnect, and to offer them more relevant themes or information.

The publisher may use the information gathered in this way for analysis and research purposes, either internally, in order to better meet the expectations of its users; or on behalf of external partners, in exclusively statistical, anonymous and non-identifiable form.
Customers are free to refuse the installation of cookies by modifying the settings of their Internet browser. However, the Site cannot be held responsible for the consequences of these settings, in particular the limitation or deactivation of certain functionalities based on these techniques.

Retention period

Personal data will be kept for as long as is necessary for the purposes for which it was collected:

  • For a period of 3 years from the date of the customer's last activity on the Site or on one of NDI's electronic communication media (e.g. clicking on a link in a newsletter or emailing);
  • In the event of an order, this period is extended to 10 years, in order to keep a history of orders (products purchased, invoicing) and due to the warranty period of the products (this data can be deleted at any time at the Customer's request);
  • For a period of 13 months for "cookies".

Notwithstanding the above, the retention period may be different if: (i) the Customer exercises his or her right to delete data concerning him or her, under the conditions described below; (ii) a longer retention period is authorized or imposed by virtue of a legal or regulatory obligation. In particular, the Customer's personal data may be archived in order to meet NDI's accounting and tax obligations, such as the obligation to keep invoices for 10 years (article L.123-22 of the French Commercial Code). For any clarification regarding data retention periods, the Customer may contact the Data Protection Officer at the address given below.

Exercise of rights

In accordance with the French Data Protection Act of January 6, 1978, as amended, and the RGPD, the Customer has the right to access, modify, rectify and delete data concerning him or her. The Customer also benefits from a right of opposition, a right to the limitation of processing and to the portability of personal data. For processing based on consent, the Customer may withdraw consent at any time. To exercise these rights, to ask any question concerning the processing and to obtain communication of the information concerning him, the Customer must send a simple request accompanied by proof of identity by mail or email to the following respective address: New Duralex International located at La Chapelle Saint Mesmin (45380) - 7, rue du Petit Bois - en France | | +33 (0)2 54 60 65 04. The information collected is recorded in NDI's customer file, which has been declared to the CNIL (n° 1672800). The customer also has the right to lodge a complaint with the CNIL, the competent supervisory authority in France.